Terms of Business

The following Terms of Business shall apply unless otherwise agreed in writing by the seller Leisuretec Distribution Limited (the company) and the purchaser (the customer).

Title of goods

Legal title in the goods shall pass to the customer only when the company has received payment for the goods in full.


Payment is accepted by cheque, credit card, debit card, cash, bank draft or direct bank transfer. Goods will only be despatched against cleared funds unless an approved account has been established for the customer. A surcharge may be applied to sales that are paid for by credit card. This surcharge will also apply to account payments. The customer will be notified of any such charge in advance of the sale or account payment. The company will accept foreign currency but additional charges may be made. Payments received in foreign currency shall have a sterling value equal to the NET amount after charges at point of exchange by the UK bank. The company will make an additional charge for dishonoured (unpaid) cheques.

Credit accounts

Goods are supplied on account only to approved account holders. Terms are net 30 days from date of invoice. The company reserves the right to suspend and/or terminate accounts that exceed this period or for any other reason. Lapsed accounts will be terminated without notice. In the event of default from our terms of business, the company shall be entitled to recover compound interest at the rate of 5% per month on outstanding indebtedness to the date of payment. The company may offer a settlement discount allowable only if payment is received strictly within the settlement period and all previous invoices are cleared in full. Settlement discount does not apply to carriage charges and in accordance with VAT legislation the VAT is calculated at the settlement value of the invoice. The company reserves the right to review account status and credit limits without notification to the customer.

Debt collection

In addition to the company’s own dedicated credit control procedures, the company uses the services of a third party debt collection agency. Bad or doubtful debts or overdue accounts will be passed to the debt collection agency at the company’s discretion. The company will make reasonable endeavours to notify the customer, prior to such action being taken. Debts passed to the debt collection agency will incur significant additional costs and interest from the outset.

Returns/Faulty Goods

The company operates a sales order return number system (SOR). The customer must obtain a returns authorisation (SOR) number from the company prior to returning goods. The company will require details of the product, the suspected fault(s), the serial number(s), the purchase date and the sales invoice number on which they were purchased. The SOR number will expire fourteen days after the date that it has been issued. The customer will need to apply for a new SOR number after this expiry period. The SOR number must be clearly marked on the outside of the carton containing the goods. The company reserves the right to refuse delivery of goods that are returned without authorisation. Any goods suspected to be faulty ‘out of the box’ must be returned to the company for inspection in the original condition and packaging. The company does not undertake to reimburse carriage costs incurred in the return of goods whether under warranty or not and reserves the right to repair or replace any such articles at its discretion. The company reserves the right to apply a re-stocking charge of 15% for goods that were correctly supplied. When the customer has trade status and is supplied at the corresponding trade prices it is expected that the customer will offer “first line service” to their customers. The definition of “first line service” is to have the knowledge and facility to fault find at a basic level in order to service and repair products under warranty on behalf of the manufacturer. Chargeable repairs will incur a handling charge and carriage costs. When the customer requests an estimate of cost to repair an article a repair refusal charge may be made if the customer chooses not to proceed with the repair.

Warranty policy

In addition to the detail under the returns/faulty goods section above, the following terms apply:  Goods are sold in accordance with the manufacturers’ warranty, which may vary from one manufacturer to another. This detail should be checked by the customer prior to placing the order. ‘Faulty out of the box’ products will normally be replaced if returned within a period of 14 days after purchase; however, this is at the company’s sole discretion. Goods will not be replaced in any event if they are not returned in the original product packaging, with both the goods and the packaging being unmarked and in new condition and complete with all internal packaging, components, accessories and manuals. In the event of customer/user damage or misuse, the goods will not be repaired under warranty. Faulty goods returned beyond the 14 day period will normally be repaired under warranty and returned to the customer. In this case, the company and/or the manufacturer may levy charges to the customer to cover inspection whether a chargeable repair is carried out or not and in the event of ‘no fault found’. Under some circumstances the warranty period will start from the date that the customer has sold the goods to the end user. In this situation, the company will require a copy of the customer’s sales invoice to the end-user detailing the product and serial number. This decision is solely at the company’s discretion. Goods must be returned to the company via the customer, not direct from the end user.

Errors or omissions

Incorrect goods or shortages upon delivery must be notified to the company within 1 working day of receipt of the order or invoice for the order, whichever is the first to arrive.


Goods that are available from stock are despatched the same or next working day after receipt of order. Goods are supplied on an ex-works basis. The company shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit. Unless otherwise requested part orders will be despatched with the balance to follow as soon as in stock although the company will liaise with the customer in this respect. A delivery note is sent with the goods and the invoice is sent separately by post.

Customer Collections

The company offers a free service whereby the customer can collect their order instead of delivery via courier. The company asks that all customer collections are completed within 2-3 working days from point of order and if the goods have not been collected for over 2 working weeks (10 working days), the company reserves the right to despatch the outstanding order / goods to the customer’s default address via courier. In these circumstances, the company also reserves the right to charge the full value of carriage to the customer.


Payment is accepted by direct bank transfer or bank draft preferably in sterling. Other currencies will be accepted in accordance with the terms previously stated in the payment section of this document. Goods can be despatched on CIF, FOB or ex-works basis. All shipping costs and associated charges must be included with payment for the order. When goods are supplied ex-works the company may make a charge for packing and documentation. VAT exemption is subject to the laws and codes of practice laid down by HM Customs and Excise. If the company is in any doubt as to the exemption status of the transaction, VAT will be added to the sale.

Damage in transit

The customer must notify the company within three days of receipt of goods. If damage is apparent or suspected at point of delivery the carrier’s consignment note should be clearly marked accordingly and goods signed for as damaged. Non-receipt of goods should be notified to the company within three days of invoice date.

Price, specification and availability

The company reserves the right to alter specification, revise prices and withdraw products without notice. All products are subject to availability. All details should be confirmed at time of ordering. All prices exclude VAT. Whilst great effort is taken to ensure that product descriptions and specifications are accurate, the company does not accept responsibility for losses resulting in errors. Images used in our publicity are non-contractual.

Cybercrime and Fraud Warning

Cybercrime is a huge risk and it is important that you take care when sending or receiving emails. We take this very seriously and also have an advice page on our website: Protect Yourself from Scams

Exchange of bank details

Please beware of e-mails or other correspondence suggesting that our bank details have changed. Fraudsters often pose as businesses and ask clients to forward monies to their own bank accounts.

It is very unlikely that our bank details will change during the course of your matter and in any event we will never notify you of changes to important business information such as bank details by a formal email campaign and/or written letter. If you receive any communication suggesting that our bank details have changed then please contact us immediately by telephone. If at any time you send any monies to a bank account other than an account controlled by this firm, we cannot accept any responsibility for any loss.

Scam e-mails

Please note that ALL Leisuretec email addresses end with '@leisuretec.co.uk' and should not be confused with any other format. Fraudsters may pose as someone from Leisuretec in order to involve members of the public in a scam or a fraud.

Always check the sender’s e-mail address and do not open attachments unless you are sure the email is genuine. If in doubt, call the sender on a trusted number to check.

Any unexpected emails claiming to have been sent on behalf of Leisuretec should be treated as highly suspicious and reported to internetsecurity@leisuretec.co.uk.